Frequently Asked Questions
Everything you need to know about your new wheels and gear.
How do I find the right size for my Impala skates?
Our skates generally run true to size, but we recommend measuring your foot and consulting our size chart. If you are between sizes, we suggest sizing up for a more comfortable fit with socks.
What is your return policy for skates and gear?
We offer a 30-day return policy on all unworn items in their original packaging. Please ensure the skates are tested on a carpeted surface to avoid scuffing the wheels or boots.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Are Impala skates suitable for beginners?
Yes! Our skates are designed with beginners in mind, featuring high-quality components and a comfortable, supportive boot to help you build confidence on the rink or the street.
Are your products vegan-friendly?
Yes, Impala is proud to be a PETA-approved vegan brand. Our skates are made using high-quality synthetic materials rather than animal-derived leather.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.